FAQ
Here's FAQ sections. For more informations about your Rocky Mountain Bicycle, Please contact your local dealer.
To find it please
Click HERE
General
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Q : Where can I get retail pricing on ROCKY MOUNTAIN bikes?
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A : Individual dealers set their own prices. To get the most accurate price in your area, contact a ROCKY MOUNTAIN® dealer.
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Q : Do you sell bikes factory direct?
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A : No, we only sell our bikes through authorized Rocky Mountain Bicycles dealers. Please Click here to find one .
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Q : Which size bike is right for me?
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A : The best way to size a bike is to try out several sizes in person at a ROCKY MOUNTAIN® dealer. Trying out several bikes will help you find the best fit for your height, body type and riding style as everyone has different preferences in terms of fit.
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Q : From what parts of the frame is the frame size measurement taken?
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A : Our mountain and trekking bike frame sizes are determined by measuring from the center of the bottom bracket shell to the top of the seat tube (referred to as "center to top" sizing). This gives the nominal frame size in inches. Rocky Mountain Bicycles road bike frame sizes are determined by measuring from the center of the bottom bracket shell to the center to the top tube at the seat tube (referred to as "center to center" sizing). This gives the nominal frame size in centimeters.
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Q : Where can I get touch-up paint for my ROCKY MOUNTAIN bike?
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A : We use an environmentally sensitive powder coating paint process on our frames. This process creates a durable coating for our frames that lasts for years. Because the coating starts out as a powder and is then baked on, we cannot supply touch-up paint to customers. We recommend using high-quality model paint from a hobby store or an automotive touch-up paint.
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Q : What is the warranty coverage on ROCKY MOUNTAIN frames?
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A : For complete warranty information, read your Owner's Manual. For a shortened version of this information, check out the "Warranty Inquiries" section for Rocky Mountain Bicycles by Clicking here.
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Q : Do you sponsor regional-level racers?
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A : Yes, our sales reps sponsor a certain number of regional riders each season. To inquire, go to your local Rocky Mountain Bicycles dealer and they can forward your race results/resume to the sales representative in your area.
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Q : Where can I find the serial number on my bike?
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A : Your serial number is located under the bottom bracket shell (see inset). Take a moment and write this number down. You may need it for reference in the event that you require theft insurance.
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Q : What do I do if I have a warranty related question or concern?
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A : Your first course of action should be to visit the shop where you bought your bike (if possible), if not, take it into any Rocky Mountain Bicycles dealer. They can do an initial assessment of your concern and then forward it to us if need be. Please do not contact us directly - our warranty department is set up to handle inquiries from dealers only.
To check out your local dealer of Rocky Mountain Bicycles Click here .
