JUNE, 2017

We are currently experiencing a higher than average volume of emails. As a result, we are unable to respond within the normal turnaround that we strive to hit. During this time we recommend contacting your local dealer for information on fitment, maintenance, warranty, or availability. You can find your local dealer and contact information here. After June 20th we will return to our normal response time.

We appreciate your patience during this busy time for us and apologise for any inconvenience this may cause you,

The Rocky Mountain Bicycles team

For questions about your Rocky Mountain, contact your local authorized Rocky Mountain dealer.

For questions regarding our Online Shop please email


How do I service my bike?
Check out our Service Videos or contact your local bike shop.

How can I buy parts, accessories, & soft-goods from you guys?
We're currently building a new web-store, but in the meantime you can visit to buy parts, accessories, & soft-goods.
Who can answer my questions about the Web Store, including apparel size, order status, shipping, etc.?
Please email for any questions regarding

Can I have some stickers?
Sure! Mail us a self-addressed, stamped envelope and we'll send you some stickers.

Can I work for Rocky Mountain?
Check Procycle's Careers page for any available positions. If you're applying for a job, send your application and all relevant materials to with the job title in the subject line.

Will you sponsor me?
We're not currently accepting sponsorship requests.

Where can I get retail pricing on Rocky Mountain bikes?
We list MSRP in Canada and the United States on our website. Individual dealers set their own prices. To get the most accurate price in your area, contact an authorized Rocky Mountain dealer.

Do you sell bikes factory direct?
No. We only sell our bikes through authorized Rocky Mountain dealers.

What size bike is right for me?
Trying out several bikes in person will help you find the best fit for your height, body type and riding style, as everyone has different preferences in terms of fit. To determine a good starting point you can find sizing charts on most of our bike platform pages.

Where can I find the serial number on my bike?
Your serial number is located under the bottom bracket shell. Take a moment and write this number down. You may need it for reference in the event that you require theft insurance.

What do I do if I have a warranty related question or concern?
Please review our warranty policy, then contact the Authorized Dealer who sold the bike or frame. If this business no longer carry or exists, please contact the closest Rocky Mountain Dealer near you. Bring the bike to that dealer for inspection and make sure to provide a copy of the original sales receipt for proof of original ownership.

What tire pressure should my "plus" sized tires be?
Plus tires like those found on the Pipeline and Sherpa are very sensitive to tire pressure. Please follow this guide as a starting point and adjust to your personal preferences and terrain from there.

If you have any further questions, feel free to contact us at Please allow for a 48-hour repsonse time esppecially with questions sent over the weekend. Thank you for your understanding.


Our Development Centre is located in North Vancouver, BC, Canada. Visits to the office are by appointment only.

Rocky Mountain Bicycles Development Centre
1225 East Keith Road, Unit 10
North Vancouver, BC Canada
V7J 1J3

Rocky Mountain Bicycles St-Georges Office
9095, 25e Ave.
St-Georges, QC, Canada
G6A 1A1

Rocky Mountain Bicycles is an official brand of Procycle, a division RAD Industries Incorporated.