At Rocky Mountain Bicycles we stand behind every bike we build. If anything goes wrong with your bike, contact ANY authorized Rocky Mountain Bicycles dealer in your area. To locate your closest ROCKY MOUNTAIN® dealer, you can check the dealer listing on the website.
To help ensure any warranty issues or concerns you may encounter can be dealt with speedily register your new ROCKY MOUNTAIN® in the warranty section of the website.
We cover your frame from the date of purchase of your new ROCKY MOUNTAIN® according to the frame material and the type of use against defects in material and workmanship:
CroMoly Steel**: Lifetime of Owner Limited* Aluminum and Steel Road**: 5 Years - Limited* Aluminum Hybrids**: Lifetime of Owner Limited* Aluminum Front-Suspended**: 5 Years - Limited* Aluminum Fully-Suspended**: 5 Years - Limited* Hardware, suspension pivots and bushings, 1 year Downhill and Freeride: 3 Years - limited* Hardware, suspension pivots and bushings, 6 months.
*Limited warranty refers to the limitation stated in sections 4, 5, 6, 7 and 8 in your ROCKY MOUNTAIN® Owner's Manual, also listed below. All frames covered for perforation and corrosion for one year from date of purchase.
** Paint and decals are warrantied against defects in workmanship and materials for 1 year. Normal wear and tear are not covered.
Length of Warranty of Components
The components, including the suspension fork, rear shock, drive train, brakes, wheels, seat post, saddle, handlebars and stem etc., are covered by the respective manufacturer's warranties.
What is Not Covered A.Normal wear and tear on tires, tubes, brakes, gear cables, brake pads etc., are not covered. Your authorized ROCKY MOUNTAIN® dealer will inform you of what these normal maintenance items consist of. B.Consequential damage or any damage caused by accident, misuse or abuse. C.Improper assembly and/or lack of proper maintenance, sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, repainting, or chrome plating is not covered under your warranty and may void the warranty of the component manufacturers. Internal rust perforation on CroMoly steel frames is not covered under warranty. D.You take great personal risk and shall forfeit the warranty, as outlined in the Warranty Table, when you ride in extreme ter rain as depicted in mountain bike videos. I.e. ride "trials" style courses, ride ramps, do stunts, ride on BMX tracks, ride in the city down stairs and embankments, or ride in other similar terrain. It is important to note that bent components, frames, forks, handlebars, seat posts, pedals, cranks and wheel rims are signs of accidents and/or abuse. E. Labour not included.
What Will Void Your Warranty A.Competition racing and any commercial activity i.e. Rental fleets, courier use, Police or security use. B.Installing or modified components other than those originally installed, or recommended by Rocky Mountain Bicycles. C.Purchasing a Rocky Mountain Bicycle from an unauthorized dealer.
Making a Warranty Claim 1.Contact ANY authorized Rocky Mountain Bicycles dealer in your area. If you do not know where your closest ROCKY MOUNTAIN® dealer is, you can check the dealer listing on the website.
2.You will need to provide your authorized ROCKY MOUNTAIN® dealer with proof that you are the first owner by showing your original sales receipt. 3.If you have moved or no longer do business with the ROCKY MOUNTAIN® dealer you bought your bike from, any other ROCKY MOUNTAIN® dealer you choose is authorized to handle your warranty questions. Your local authorized dealer will provide the quickest answers and solutions for your warranty questions. 4.Bring the complete bicycle to your authorized ROCKY MOUNTAIN® dealer for inspection. 5.If the frame is to be returned to the factory, you or your dealer will strip the frame of all components including the bottom bracket and headset prior to shipping. 6.Rocky Mountain Bicycles reserves the right to repair or replace warranty claims.International Dealers Contact Your Local Distributor
International Dealers Contact Your Local Distributor
